Return & Refund Policy

Last Updated: July 30, 2026

At Necro Dispensary, customer satisfaction is our priority. If you experience any issues with your order, we're here to help.

Returns

Due to the nature of the products we offer, all sales are considered final. We do not accept returns on products that have been opened, used, or altered.

If you receive an incorrect, damaged, or defective item, please contact our support team within 48 hours of receiving your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product:

  1. Contact us within 48 hours of delivery.

  2. Provide your order number and clear photos of the item and its packaging.

  3. Our team will review your request and work to resolve the issue as quickly as possible.

If your claim is approved, we may offer a replacement, store credit, or refund at our discretion.

Refunds

Refunds are only issued for approved claims involving:

  • Incorrect items received.

  • Products that arrive damaged or defective.

  • Orders that cannot be fulfilled.

Approved refunds will be processed using the original payment method.

Order Cancellations

Orders may be cancelled only if they have not yet been processed or dispatched.

Once an order has been processed, it can no longer be cancelled.

Non-Refundable Items

Refunds or returns will not be accepted for:

  • Products that have been opened or used.

  • Orders with incorrect shipping information provided by the customer.

  • Orders refused by the customer after dispatch.

  • Requests made more than 48 hours after delivery.

Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact our support team. We will investigate the issue and assist you in reaching a resolution.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through the Contact Us page on our website. We are committed to providing prompt, fair, and professional assistance.